Lumivex VPN's Privacy Policy covers information involved in providing the VPN and responding to people who contact support. Read the sections below to understand what happens during use and how to make a privacy request.
While the VPN is running
A connection uses Android VpnService and requires approval through Android's system authorization prompt. Network traffic, IP addresses and connection state are processed as part of establishing, routing and maintaining the VPN connection. These operations enable the service to function.
When you contact us
Support communications contain the details you voluntarily provide. Those details are used to understand your concern and offer assistance. Please describe the issue without including passwords or personal information that is unnecessary for resolving it.
Who may handle information
Service infrastructure providers and providers assisting with support may process relevant information for those tasks. Disclosure may also occur to comply with applicable law or a legally binding request.
How long and how securely
Retention depends on the purposes involved, operational and support requirements, and legal obligations. Reasonable security measures are applied to information handling, but no safeguard provides an absolute guarantee against loss, unauthorized access or other security incidents.
Choices available to you
Stop the connection or withdraw VPN authorization in Android settings. Applicable law may also give you rights to access, correct or delete personal information and to object to processing. Use the developer contact details on Lumivex VPN's app store listing to exercise those rights or raise a privacy question.
Keeping this notice current
Check this page for updated wording and its revision date. Material changes will receive additional notice when required by law. Where consent is legally necessary, it will be requested.